The ARB Apex Bank Ltd is a mini Central Bank in Ghana for the Rural/ Community Banks (RCBs) financed mainly through the Rural Financial Services Project (RFSP), which is a Government of Ghana project to holistically address the operational bottlenecks of the rural financial sector with the aim of broadening and deepening financial intermediation in the rural areas.
The idea of rural banking was conceived some 32 years ago by the Bank of Ghana when it opened a dialogue with the Ministry of Finance about what was called junior league of banking institutions to serve the special needs of the rural population in Ghana.
At the time, the traditional licenced banking institutions were all structured, equipped and managed as city-centered institutions with their clients mostly in the export/import business and in the mining sector.It was, therefore, necessary to bring the rural population into the banking system under rules designed to suit their socio-economic circumstances and the peculiarities of their occupation in farming and craft-making.
Job Description
Under the auspices of the Millennium Development Authority (MiDA), applications are invited from suitably qualified person for the Rural Banks Computer Operations Centre, under the Ghana Rural Bank Computerization and Interconnectivity Project (GRBCIP).
This position holder will:-
Report to the Manager in charge of the Help Desk and will be responsible for all help desk issues
Receive IT Support request from end-users and System Administrators of RCBs, log the request, and liaise with the Technical support team to resolve issues
Generate regular reports on all outstanding issues that need to be resolved
Ensure end-users receive excellent IT customer service
Provide feedback to users on issues logged with the helpdesk, etc
Required Skills or Experience
Minimum of a Diploma in Business Studies (Secretarial Option) or its equivalent
At least 1 year post qualification experience in HELPDESK DUTIES preferably in a banking environment
Familiarity with Temenos T24 Banking Software application is desirable. Men are encouraged to apply
How To Apply
Applications, accompanies by detailed curriculum vitae, photocopies of certificates, names and addresses of two (2) referees and contact telephone/fax/e-mail addresses should be forwarded to:-
THE HEAD
HUMAN CAPITAL & ADMINISTRATION DEPT
ARB APEX BANK LIMITED
P. O. BOX GP 20321
ACCRA
NOTE: PLEASE NOTE THAT ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED. MEN ARE ENCOURAGED TO APPLY
Offer valid till: 25 May, 2011
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